IT Services notice regarding macOS 10.15 Catalina update
by Michelle Saport |
The latest update from Apple, macOS 10.15 Catalina disables functionality for 32-bit applications, for example, the Adobe CS6 Suite offered by UA OIT. A list of known issues with Catalina and our current IT infrastructure is presented below. You have two options available for macOS updates:
- Option 1: Delay updating to macOS 10.15 Catalina and continue to use 32-bit applications.
It is recommended that automatic updates be disabled. To disable automatic updates,
please take the following steps.
- Click the Apple logo on the top left and open System Preferences.
- Click on App Store. Now you'll see several options dealing with automatic updates on macOS.
- To disable automatic updates, uncheck the options Install app updates and Install macOS updates.
- Option 2: Upgrade to macOS 10.15 Catalina and update or purchase newer 64-bit versions of any applications incompatible with macOS 10.15 Catalina.
The following software, supported by IT Services, have known issues with macOS 10.15 Catalina:
- Adobe CS6 - The UA OIT managed licenses of Adobe products like Acrobat Pro, Photoshop,
Indesign, Dreamweaver, Fireworks, Flash, Illustrator, and Premiere.
- Presently there is no known planned license upgrade by UA OIT. If you need an updated version, .
- Symantec Endpoint Protection - Virus and Malware Protection
- UA OIT and UAA's remote support tools will not work on a Mac running macOS 10.15 Catalina.
- Endnote - UAF licensed
If you have any questions or concerns, please contact your local campus help desk:
UAA IT Services Technical Support Center Email: uaa.techsupport@alaska.edu 907-786-4646 or 877-633-3888 Toll-Free
UAS IT Helpdesk Email: uas.helpdesk@alaska.edu 907-796-6400 or 877-465-6400 Toll-Free
UA Office of Information Technology Service Desk (UAF & Statewide) Email: helpdesk@alaska.edu 907-450-8300 or 800-478-8226 Toll-Free