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IT Services focuses on a IT Service Management strategy. "IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business," []. ITS uses the Information Technology Infrastructure Library () framework for implmenting and managing IT Service Management.

UAA IT focuses on the following practice areas: 

• General Management Practices
  • Strategy Management - Formulating goal, adopting courses of action, and allocating resources to achieve goals.
  • Portfolio Management - Ensuring the right mix of programs, projects, products, and services based on strategic decision-making to remain within budgetary and resource constraints.
  • Continual Improvement - improving products, services, practices, and management of these to respond to changing business needs.
  • Risk Management - Understanding and effectively handling risks by identifying, evaluating, and prioritizing them.
  • Knowledge Management - Maintaining and improving people鈥檚 ability to effectively and conveniently use information and knowledge.
  • Project Mnagement - Ensuring the successful and timely delivery of all projects.
• Service Management Practices
  • Service Catalog Management - Providing the relevant audience with a single source of consistent service and service offering information.
  • Incident Management - tracks interruptions to service with the goal of getting business back to normal quickly.
  • Problem Management - correlates incidents that have common causes (problems) and identifies work arounds.
  • Change Management - tracks and controls modifications to configuration items like equipment and software.
  • Configuration Management - focuses on recording and controlling accurate records of configuration items necessary for the service to operate.
  • Service Desk - Establishing and maintaining an entry point and single point of contact to capture user demand for incident resolution and service requests.
  • Service Request Management - Handling all pre-defined, user-initiated service requests to support the agreed service quality while providing an effective, user-friendly experience.
  • IT Assest Management - Planning and managing the IT asset life cycle to maximize value, control costs, support IT asset decision-making, and meet regulatory and contractual requirements.
• Technical Management Practices
  • Deployment Management - Moving new or changed hardware, software, documentation, processes, or components to live environments.
  • Infrastructure and Platform Management - Overseeing the physical and virtual technology resources that the organization uses.
  • Software Development and Management - Ensuring that applications meet internal and external stakeholder functionality, reliability, maintainability, compliance, and auditability needs.