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Communication Technology Tools

Establish a schedule for regular communication with students using one of the tools UAA provides. UAA core tools are supported by the UAA IT Technical Support Center so you and your students can easily get help. Also consider what tools you already use and what tools are most appropriate for your students and your field. 

Although you can choose from many tools for communicating with students, select only a few to implement. Student panels generally ask faculty to stick with the same tools they use in other courses and not overwhelm them with 鈥渆xtra鈥� tools that the UAA Technical Support Center doesn鈥檛 help students troubleshoot. Use the information below and the  sheet on AI&e's Tools Comparison chart to decide which tools best fit your needs.

• Blackboard

  Blackboard

  Humanize yourself to students and be present in your course. Let your personality show in the way you design your course in Blackboard.

  • To send a message to all students, use  or .
  • In , you can check the box to send a copy of an announcement to all students via email. This allows faculty to simultaneously post an announcement in Blackboard and send an email to students. 
  • A  shows your interest in helping students get answers; encouraging peer responses helps build community.
  • Craft text for announcements and activities using a professional yet conversational tone. Post announcements highlighting connections between course content, activities, and assignments.
  • Use a shared space, such as a Blackboard discussion board, for Q&A and/or FAQ. Encourage students to answer each other鈥檚 questions.
  • Provide detailed feedback on student work. Providing feedback to students via audio and video is an option.  allows faculty to 鈥渟peak鈥� feedback to students directly in the Blackboard grade center. Some faculty record screencasts of themselves reviewing student work while providing audio feedback.
• Email

  Email

  Respond to all questions in email and Blackboard daily.  is recommended for both faculty and students rather than personal email accounts

• Surveys

  Surveys

  Ask for student feedback on the course and reach out to struggling students. A Qualtrics survey or  both work well for collecting information from students (e.g., alternative contact information or feedback on how things are going). Consider if you want to make your survey anonymous or not. The  tool is always anonymous, so use a zero-points Test or Assignment if you want to track students鈥� responses.

  Many faculty use a non-anonymous survey in the first few weeks of class to check whether students can access everything in the course, understand the instructions, are completing activities in a reasonable amount of time, etc. You can use this to direct students to resources before they fall too behind.

• Video and Audio

  Video and Audio

  Consider using audio or video tools to allow students to hear your voice and see you as a real person. Short video recordings or screencasts with captions help students get vital information about the course and get to know you at the same time. Information about tools that you can use to create, caption, and share videos is available on our Creating Videos page. 

  Some faculty find recording audio to be a comfortable fit (think podcasts). Most computers and phones include a voice recorder app (in Windows, Voice Recorder; in iOS, Voice Memo) which makes it easy to record anytime anywhere. These could be used with  to generate the audio file and transcript at the same time.

  Although UAA doesn鈥檛 offer training and support for this tool, some faculty use , a free, open-source audio recorder and editor. Faculty can upload audio files (typically *.MP3 files) to Kaltura Media for machine captioning and direct publishing in Blackboard. 

• Web Conferencing

  Web Conferencing

  Be available to students via office hours. Consider scheduling synchronous sessions for real-time online discussion. Meetings can be held in Zoom, Google Meet, or Microsoft Teams. Compare  to find the best fit for you and your students. Specify required meeting dates and times in the class schedule prior to student enrollment.

  Zoom and Microsoft Teams are built into Blackboard. Microsoft Teams can also facilitate communication outside Blackboard via text chat, voice and video calls/meetings, file exchange, and more.

 Resources

•  (2020) Flower Darby, Chronicle of Higher Education
•  (2014) Rob Kelly, Faculty Focus
•  (2013) Teacher鈥檚 College, Columbia
•  (2020)  AI&E/CAFE
•  (2020) AI&E/CAFE webinar (video, 13:58)
•  (2014) Irma Sandercock, ASU
•  (2020) Cathy Sandeen